Campaign - Alternator Replacement

91chrysler04

No. 494 April, 1991


To: All Dodge and Chrysler-Plymouth Dealers

Subject: Customer Satisfaction Notification # 494 -- Alternator Replacement

Models: 1991 Model Year AP (Plymouth Sundance America, Dodge Shadow America) Equipped With Air Conditioning, Vehicles Built Through September 26, 1990


A 90 amp alternator was intended to be installed on the above A/C equipped vehicles. By error, a 75 amp alternator was installed on early built cars (through 09/26/90). The 75 amp alternator will not be able to maintain the required electrical load, and may result in charging system problems (battery depletion) in high draw (A/C use) vehicle operation. To correct the condition, a 90 amp alternator must be installed.

Important: Some of the involved vehicles may still be in dealer stock. Be sure to complete the service on these vehicles before retail delivery.

Details of this service action are explained in the following sections.

Note: No videotape of the service procedure will be provided for this recall because it is not considered necessary.


Vehicle List

Each dealer to whom involved vehicles were invoiced (or the current dealer at the same location) will receive a vehicle list with this letter arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.

Each Dodge or Chrysler-Plymouth dealer without a Vehicle List will receive an information copy of this lefter by Compak Mail for use in performing the service on involved vehicles upon request.


Parts

Important: Recall parts will be shipped and billed to involved dealers in accordance with the recently announced Recall Parts Pricing policy.

A partial quantity of alternators will be distributed initially to all involved dealers. As this quantity will be only a portion of the total parts requirement, dealers must order additional parts as needed to support customer demand.


Parts (Continued)

Each dealer to whom vehicles in the recall were invoiced (or the current dealer at the same location) will receive enough alternators, Recall PN C3940418, to service 25% of those vehicles.


Owner Notification and Service Scheduling

All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers at the earliest possible date. A copy of the owner notification letter is attached.

Enclosed with each owner notification is an Owner Recall Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.


Service Procedure

1. With ignition key in the OFF position, disconnect the battery.

2. Remove the A/C compressor drive belts.

3. Remove the compressor attaching nuts and bolts and move the compressor aside for access to the alternator.

4. Remove the alternator drive belt.

5. Remove the alternator mounting bolts and position the alternator for access to the wiring connectors.

6. Disconnect the wiring connectors from the alternator and remove the alternator.

7. Install the supplied alternator following the above procedure in reverse.


Completion Reporting and Reimbursement

Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submifted will be used by Chrysler to record recall service completions and provide dealer payments.


Completion Reporting and Reimbursement (Continued)

Use the following labor operation number and time allowance:

Labor Operation Time
Number Allowance

Replace 75 amp alternator with 08494182 0.8 Hour
90 amp alternator

Add the cost of the alternator plus applicable dealer allowance to your claim.


Parts Return

Removed 75 amp alternators must be returned to the Warranty Material Return Center.

Note: See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete recall claim processing and material return instructions.


Vehicle Not Available

If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Recall Notification Form or describe the reason on a postcard and mail to:

Chrysler Corporation 415-03-18 Recall Coordination P.O. Box 1919 Detroit, Michigan 48231-9986

Following the above procedures will expedite the processing of your claim.

If you have any questions or need assistance in completing this action, please contact your Zone Service Office.