Campaign - Oil Filler Neck Replacement: Overview
October 2010Dealer Service Instructions for:
Customer Satisfaction Notification K18
Oil Filler Neck
Models
2009 (VB) Dodge Sprinter
NOTE:
This recall applies only to the above vehicles built at:
^ Ludwigsfelde Assembly Plant ("9" in the 11th VIN Position) built November 6, 2009 through November 11, 2009 (MDH 110601 through 111123).
^ Duesseldorf Assembly Plant ("5" in the 11th VIN Position) built November 3, 2009 through November 6, 2009 (MDH 110301 through 110623).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The spring plate that affixes the oil filler neck to the valve cover on about 20 of the above vehicles may crack resulting in a possible engine oil leak.
Repair
The oil filler neck must be replaced.
Parts Information
Part Number Description
68033761AA Neck, Engine Oil Filler
Each package contains one engine oil filler neck
Due to the small number of involved vehicles, no parts will be distributed initially. Dealers should order the Engine Oil Filler Neck for each vehicle at the time appointments are scheduled to assure that the parts are available when the customer arrives.
Part Number Description
04318040AB Degreaser, Foamy Engine
Special Tools
No special tools are required to perform this repair
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record customer satisfaction notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC