Telematics Gateway Module (TGM)
U0147-00 LOST COMMUNICATION WITH TELEMATICS GATEWAY
For a complete wiring diagram, refer to the Wiring Information.
Theory of Operation
The primary communication network between electronic control modules on this vehicle is the Controller Area Network (CAN) data bus system. The Controller Area Network (CAN) data bus allows all electronic modules connected to the bus to share information with each other. Regardless of whether a message originates from a module on the higher speed CAN C (500K) Bus or on the lower speed CAN Interior High Speed (IHS) (125K) Bus the message structure and layout is similar, which allows the Body Control Module (BCM) to be a Central GateWay to process and transfer messages between the CAN C and CAN IHS buses. The BCM also stores Diagnostic Trouble Codes (DTCs) for certain bus network faults. A third CAN bus on this vehicle is the CAN-AT (Audio and Telematics) Bus. The CTP Radio also known as the Telematics Gateway (TGW) transfers messages between the CAN-AT and CAN IHS buses. Examples of modules on the CAN-AT bus include the Amplifier, Integrated Center Stack (ICS) and the Hands Free Module (HFM). The TGW also stores DTCs for certain bus network faults.
All modules transmit and receive messages over one of these buses. Data exchange between the modules is achieved by serial transmission of encoded data messages (a form of transmission in which data bits are sent sequentially, one at a time, over a single line). Each module can both send and receive serial data simultaneously. Each data bit of a CAN Bus message is carried over the bus as a voltage differential between the two bus circuits which, when strung together, form a message. Each module uses arbitration to sort the message priority if two competing messages are attempting to be broadcast at the same time. Corruption of a single bit within a message will corrupt the entire message. Each message contains a Cyclic Redundancy Check (CRC) which specifies the message size exactly. If the message detected conflicts with the CRC the ECU receiving it will determine the message to be an error and consider that communication has not been possible. Diagnosis of this condition using a lab scope may reveal activity that appears to be Bus data messages even if no actual communication is possible. Communication problems that affect the whole bus, as a result of opens and terminal push outs are more likely to occur on data busses that operate at a high speed than a data bus that operates at a lower speed.
When an open circuit or terminal push out occurs one or more modules can become isolated from the remainder of the bus. The isolated module will attempt to communicate, but will not be able to receive messages or determine arbitration from other modules. Each time the isolated module attempts to communicate it alters the bus voltage on the intact bus circuit. Without functioning arbitration the isolated module alters the bus voltage while other bus messages are being sent thereby corrupting the messages on the remainder of the bus.
The CAN bus modules are connected in parallel to the two-wire bus using a twisted pair, where the wires are wrapped around each other to provide shielding from unwanted electromagnetic induction, thus preventing interference with the relatively low voltage signals being carried through them. While the CAN bus is operating (active), one of the bus wires will carry a higher voltage and is referred to as the CAN High or CAN bus (+) wire, while the other bus wire will carry a lower voltage and is referred to as the CAN Low or CAN bus (-) wire.
- When Monitored:
With the ignition on.
Battery voltage between 10 and 16 volts.
Telematics Gateway (TGW) is configured correctly.
- Set Condition:
Bus messages not received from the Telematics Gateway (TGW) for approximately ten seconds.
1. VERIFY DTC IS ACTIVE
1. With the scan tool, read active DTCs.
Is this DTC active?
Yes
- Go To 2
No
- Perform the Stored Lost Communication DTCs diagnostic procedure. Stored Lost Communication DTCs
2. CHECK FOR ANY OF THE FOLLOWING ACTIVE DTCS
1. With the scan tool, read all active DTCs from all modules.
NOTE: Check for TGW configuration, CAN IHS hardware electrical, VIN Missing/Mismatch, battery or ignition related DTCs.
Does the scan tool display any active DTCs to the conditions listed above?
Yes
- Perform the appropriate diagnostic procedure.
No
- Go To 3
3. VERIFY THE TGW IS ACTIVE ON THE BUS
1. Turn the ignition on.
2. With the scan tool, select Network Diagnostics.
3. Verify the TGW is active on the bus.
Is the TGW active on the bus?
Yes
- Go To 4
No
- Perform the NO RESPONSE FROM TGW diagnostic procedure. No Response From TGW (Telematics Gateway Module)
4. CHECK FOR ADDITIONAL COMMUNICATION RELATED DTCS
1. With the scan tool, select Network Diagnostics.
Is there more than one module with active DTCs "Logged Against" the TGW?
Yes
- Replace/update the TGW.
- Perform the BODY VERIFICATION TEST. Body Verification Test.
No
- Replace/update the module that set this DTC.
- Perform the appropriate verification test for the module being replaced. If there is no verification test for the associated module perform the BODY VERIFICATION TEST. Body Verification Test.