Campaign - TIPM Software Update for Antitheft System: Overview

January 2008

Distributor/Dealer Service Instructions for:
Customer Satisfaction Notice G42
TIPM Re-Configure, Anti-Theft System

Models

2007 2008 (JS/PM/MK) Sebring, Avenger, Caliber, Compass and Patriot vehicles (International Markets Only)

NOTE:
This customer satisfaction notice applies only to the above vehicles built at the Sterling Heights Assembly Plant through July 25, 2007 (MDH 0725XX) and the Belvidere Assembly Plant through July 23, 2007 (MDH 0723XX).

IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this customer satisfaction notice.

IMPORTANT:
Some of the involved vehicles may be in distributor/dealer used vehicle inventory. Distributors/Dealers should complete this recall service on these vehicles before retail delivery. Distributors/Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject

The Totally Integrated Power Module (TIPM) vehicles may be configured incorrectly preventing the Anti-Theft Security System from operating properly.

Repair

The Totally Integrated Power Module (TIPM) must be Re-Configured.

Special Tools





These existing special tools are required to perform this repair.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.





Use the labor operation number and time allowance shown.

Distributor/ Dealer Notification and Vehicle List

Regional offices will receive an electronic list of involved vehicles. The Vehicle List is arranged by Distributor/Dealer code and in Vehicle Identification Number (VIN) sequence. The lists are for Distributor/Dealer reference in arranging for service of involved vehicles.

Owner Notification and Service Scheduling

All involved vehicle owners should be notified of the service requirement by their Distributor/Dealer. Owners are requested to schedule appointments for this service. A sample copy of the owner notification letter is included.

Vehicle Lists, Global Recall System, VIP and Distributor/Dealer Follow up

All involved vehicles have been entered into the Global Recall System (GRS) and Vehicle Information Plus (VIP) for Distributor/Dealer inquiry as needed.

GRS provides involved Distributors/Dealers with an updated VIN list of their incomplete vehicles. Completed vehicles are removed from GRS within several days of repair claim submission.

Distributors/Dealers must perform this repair on all unsold vehicles before retail delivery. Distributors/Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Additional Information

If you have any questions or need assistance in completing this action, please contact your International Service and Parts Manager.

Global Service & Parts - International
Chrysler LLC