Campaign - Convertible Top Micro Switch/Software Update: Overview
January 2008Dealer Service Instructions for:
Customer Satisfaction Notification G29
Convertible Top Micro Switches, Reprogram PTCM and
Install Luggage Compartment Warning Tag
Effective immediately Rapid Response Transmittal (RRT) 07-025 and 07-040 are cancelled and all repairs on involved vehicles are to be performed according to this notification
Models
2008 (JS) Chrysler Sebring Convertible
NOTE:
This notification applies only to the above vehicles built through August 30, 2007 (MDH 083023).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The convertible top micro switches on about 21,500 of the above vehicles may bind and the Power Top Control Module (PTCM) software may deform the header motor gear(s) under certain operating conditions. In addition, storing objects forward of the trunk cargo shield can damage the convertible top mechanism if the top is lowered. These conditions can cause the convertible top to become inoperative.
Repair
> If the vehicle DID NOT have RRT 07-025 performed AND the MDH is 062223 or earlier, the tonneau extend, retract and deck lid forward latch micro switches must be replaced, the PTCM must be reprogrammed and a luggage compartment warning tag must be installed.
> If the vehicle HAD RRT 07-025 performed, OR the MDH is 062300 through 083023, only the deck lid forward latch micro switch must be replaced, the PTCM must be reprogrammed and a luggage compartment warning tag must be installed.
Parts Information
Special Tools
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
All dealers will receive one copy of this dealer notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler