Recall - Front Door Latch Cable Retaining Clip: Overview
October 2007Dealer Service Instructions for:
Safety Recall G33
Front Door Latch Cables
Effective immediately this recall (G33) cancels and supersedes Safety Recall G12 - Front Door Latches. All vehicles involved in Recall G12, whether completed or not, must have recall G33 performed
Models
2007 - 2008 (JS) Dodge Avenger and Chrysler Sebring Convertible
NOTE:
This recall applies only to the above vehicles built through July 13, 2007 (MDH 071322).
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The front door latch cables on about 72,000 of the above vehicles may become unseated from the interior release handle housing during certain operating conditions. This can cause the door latch to stick in the unlatched position or allow the lock function to become inoperative. Attempting to drive a vehicle with a door in the unlatched position can result in increased risk of injury to an unbelted front seat occupant.
Repair
A latch cable retaining clip must be installed on the right and left front door interior release handle housings.
NOTE:
Some of the vehicles involved in this recall were involved in Safety Recall G12 - Front Door Latches, which did not fully correct the front door latch system. Effective immediately, Safety Recall G12 is cancelled and the front door latches no longer need to be replaced.
Parts Information
Each dealer to whom vehicles in the recall were assigned will receive enough Latch Cable Retaining Clip Packages to service about 20% of those vehicles.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
All dealers will receive three copies of this dealer recall notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing
approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler LLC