Recall - Incorrect VECI Label Installed at Production: Overview
December 2007Dealer Service Instructions for:
Emissions Recall G44 -- VECI Label
Models
2008 (CS) Chrysler Pacifica AWD
NOTE:
This recall applies only to the above vehicles equipped with AWD (sales code 590) built through September 17, 2007 (MDH 091722).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The original Vehicle Emission Control Information (VECI) label on about 650 of the above vehicles did not include the required wording to indicate that AWD vehicles are exempt from certain testing.
Repair
A new VECI label must be installed over the vehicle's original VECI label.
Dealers are required to install the label onto all involved vehicles in new vehicle inventory.
New VECI labels are being mailed directly to all vehicle owners known to Chrysler LLC with the Owner Notification letter. The owners are requested to install the label themselves or, if preferred, to arrange for dealer installation of the owner-supplied label without charge.
Parts Information
Each dealer to whom vehicles in this recall were assigned will receive enough labels to service 100% of unsold vehicles according to our records. The labels are enclosed with this dealer service instruction mailing.
If an owner's label is lost, or if dealers require more labels for inventory vehicles, additional VECI labels, PN 05273856AB Federal emissions (sales code NAA) or PN 05273857AB California emissions (sales code NAE), may be ordered as needed. The required part number for each VIN is displayed on the DealerCONNECT VIP and Global Recall System functions.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Dealer Notification
All dealers will receive three copies of this dealer recall notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler LLC are being notified of the service requirement by first class mail. They are requested to install the supplied VECI label over the original label on their vehicle. Any owner who prefers not to install the label is asked to schedule an appointment for the service with their dealer. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner��s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the ��Service�� tab and then click on "Global Recall System." Your dealer��s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler LLC