Recall - PCM Software Update For NOX Emissions: Overview
May 2009Dealer Service Instructions for:
California Emissions Recall J16 Reprogram PCM
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Technical Service Bulletin (TSB) # 21-002-09 no longer applies to vehicles with California emission control system (sales code NAE). Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.
Models
2007 (CS) Pacifica
NOTE:
This recall applies only to the above vehicles equipped with a 4.0L engine ("X" in the 8th VIN position) and California emission control system (sales code NAE).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process or GRS DealerCONNECT functions.
Subject
The Powertrain Control Module (PCM) on about 9,400 of the above vehicles may not adequately control nitrogen oxide emissions levels under certain operating conditions. This may cause the engine to emit nitrogen oxides at levels which may exceed California Emissions Standards.
Repair
The Powertrain Control Module (PCM) must be reprogrammed.
Parts Information
Due to the likelihood that the required labels are already in your parts inventory, no labels will be distributed initially. The following label may be ordered as needed.
Each vehicle requires application of the label shown.
Special Tools
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler