Owner Letter

DAIMLERCHRYSLER

CUSTOMER SATISFACTION NOTIFICATION TO REPROGRAM YOUR VEHICLE'S POWER TRAIN CONTROL MODULE

Dear DaimlerChrysler Vehicle Owner:

The satisfaction of our customers is very important to DaimlerChrysler. Because of this, we are requesting owners of some 2000 model year Chrysler Concorde, LHS, 300M and Dodge Intrepid vehicles equipped with a Vehicle Theft Alarm, Automatic Temperature Control and/or an Overhead Travel Information System to contact their dealer to have the following service performed.

The problem is...

The Powertrain Control Module on your vehicle (identified on the enclosed form) may intermittently cause one or all of the following conditions:

> The Vehicle Theft Alarm may not function after the vehicle has been turned off and the doors are locked;

> The Automatic Temperature Control system may exhibit poor A/C performance; or

> The temperature display on the Overhead Travel Information System may be slow to update after the vehicle has been started.

What DaimlerChrysler and your dealer will do...

DaimlerChrysler will repair your vehicle free of charge (parts and labor). To do this, your dealer will reprogram your vehicle's Powertrain Control Module. The work will take about 1/2 hour to Complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.

What you must do...

> Simply contact your dealer right away to schedule a service appointment.

> Bring the enclosed Owner Notification Form with you to your dealer. It identifies the required service to the dealer.

If you need help...

If you have questions or concerns which the dealer is unable to resolve, please contact the DaimlerChrysler Customer Assistance Center at 1-800-992-1997. A representative will assist you.

We are sorry for any inconvenience, but we believe that the reprogramming of your Powertrain Control Module will help to ensure your continuing satisfaction with your vehicle. Thank you for your attention to this important matter.