Recall - Reprogram PCM: Overview
No857
January 2000
Models
2000 (LH) Chrysler Concorde, LHS, 300M and Dodge Intrepid
Customer Satisfaction Notification No. 857
Reprogram PCM - Intermittent VTA/ATC/OTIS Operation
Effective immediately all repairs on involved vehicles are to be performed according to this Customer Satisfaction Notification. The Labor Operation Number for Technical Service Bulletin 08-31-99 Rev. A is being cancelled.
NOTE:
This notification applies only to the above vehicles equipped with a Vehicle Theft Alarm (sales code LSA), Automatic Temperature Control (sales code HAB) and/or Overhead Travel Information System (sales code LET) built through August 30, 1999 (MDH 083012).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The Powertrain Control Module (PCM) on about 17,300 of the above vehicles may intermittently cause one or all of the following conditions:
> The Vehicle Theft Alarm (VTA) may not function after the vehicle has been turned off and the doors are locked;
> The Automatic Temperature Control (ATC) system may exhibit poor A/C performance; or
> The temperature display on the Overhead Travel Information System (OTIS) may be slow to update after the vehicle has been started.
Repair
The Powertrain Control Module (PCM) must be reprogrammed (flashed).
Parts Information
Each dealer to whom vehicles in this notification were invoiced (or the current dealer at the same street address) will receive enough Authorized Software Update Labels and Authorized Modifications Labels to service about 25% of those vehicles. Additional labels may be ordered as needed.
Each vehicle requires application of the following labels:
Part Number Description
04669020 Authorized Software Update Label
04275086 Authorized Modifications Label
Service Procedure
The MDS2 (Mopar Diagnostic System) with the DRB III(R) (Diagnostic Readout Box scan tool) operating at CIS CD2042 or higher is required to perform this repair.
A. Reprogram the PCM:
1. Log onto the MDS2 system.
2. Connect the MDS2 (Mopar Diagnostic System) and DRB III (Scan Tool) to the vehicle and switch the IGNITION KEY TO "ON".
3. Use the arrow keys and select #2 CONNECT TO MDS1 OR MDS2 on the DRB III MAIN MENU SCREEN.
4. Use the arrow keys and select #2 RUN MDS2 APPLICATION on the DRB III MAIN MENU SCREEN.
NOTE:
Once MDS2, DRB III and vehicle communication have been established, the CANNOT READ VIN FROM DRB III message will be replaced by the VEHICLE VIN. Press the "OK" button to request a MDS2 SESSION FOR THE VEHICLE VIN INDICATED. Press the "OK" button when asked to begin the session.
5. Push the FLASH TAB on the MDS2.
6. Select READ PART NUMBERS FROM VEHICLE and click SHOW UPDATES on the MDS2. Press the "OK" button.
NOTE:
If the PCM on the vehicle has already been updated or reprogrammed, a Flash Update Information Box will appear that says Part number (updated part number is displayed) is up to date and does not require any new updates." Verify that the part number of the PCM (or previously installed authorized software update label) matches the part number displayed on the MDS. Press the "OK" button, then continue with Step C.
7. Select the NEW SOFTWARE PART NUMBER with the light pen and click UPDATE CONTROLLER SOFTWARE.
8. The MDS2 and DRB III Will prompt for any operator action needed during the remainder of the reprogramming process.
NOTE:
Due to the PCM flash procedure, diagnostic trouble codes (DTC's) may be set in other modules (ETAX, BCM, MIC, SKIM, ABS) within the vehicle (if so equipped). Some DTC's may cause the Malfunction Indicator Light (MIL) to illuminate. All of the DTC's relate to a loss of communications with the module that is being flashed. Check all modules, record the trouble codes, and erase the trouble codes prior to returning the vehicle to the customer. Erase any trouble codes in the PCM only after all other modules have had their trouble codes erased.
B. Install Authorized Software Update Label:
Type or print (with a ballpoint pen) the necessary information on the Authorized Software Update Label (Figure 1) and attach it to the PCM. Cover the label with the clear plastic portion of the label.
C. Install the Authorized Modifications Label:
Type or print (with a ballpoint pen) the necessary information shown in Figure 2 onto the Authorized Modifications Label. Then attach the label near the VECI label.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
PCM Update Previously Performed 08857181 0.2 hours
Reprogram Powertrain Control Module 08857182 0.5 hours
Add the cost of the labels plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not Applicable
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer notification letter by mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "0RD857".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757