Recall - Driver's Seat Recliner Bolts: Overview
April 2003Dealer Service Instructions for:
Safety Recall No. C04
Driver's Seat Recliner Bolts
Models
1998-2002 (LH) Dodge Intrepid and Chrysler Concorde and 300M
NOTE:
This recall applies only to the above vehicles built through April 27, 2002 (MDH O42722).
1998-2001 (LH) Chrysler LHS
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The driver's seat recliner bolts on about 1,050,000 of the above vehicles may break. If this occurs, the seat back may suddenly recline which could cause an accident without warning.
Repair
The driver's seat recliner-to-seat back frame bolts must be replaced on all vehicles. In addition, a recliner flexshaft assembly must be replaced on 1998 through mid-2000 model year vehicles equipped with a power seat adjuster.
Parts Information
IMPORTANT:
This recall will be implemented in phases as parts become available. Involved dealers will receive an initial quantity of part packages for each phase before owner notification for that phase begins. Parts will not be available before the applicable phase begins.
A. 2000-2002 Vehicles Built AFTER January 1, 2000 (MDH 010100)
Equipped With POWER Seat Adjusters and All 1998-2002
Vehicles Eciuipped With MANUAL Seat Adjusters.
Part Number Description
CCXJC041 Recliner Bolt Package (Part Code 1)
Each package contains two (2) bolts and two (2) nuts
Each dealer to whom vehicles in the recall were invoiced will receive enough Recliner Bolt Packages (Phase 1) to service about 10% of those vehicles.
B. 1998-2000 Vehicles Built THROUGH January 1, 2000
(MDH 010100) Equipped With POWER Seat Adjusters.
Each package contains two (2) bolts, two (2) nuts, a flexshaft assembly, a foam sleeve and a ferrule/clip.
When the parts become available and the notification phase is launched, each dealer to whom vehicles in the recall were invoiced will receive enough Recliner Bolt and Flexshaft Packages to service about 10% of those vehicles that are involved in that phase.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Secti on, for complete recall claim processing instructions
Parts Return
Not required.
Dealer Notification
All dealers will receive a copy of this dealer recall notification letter by DMAIL and by first class mail. Two additional copies will be sent through the DCMMS. DealerCONNECT and the MDS2 will be updated to include this recall in the near future.
Vehicle lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer recall notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Important Note:
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from a number of governmental sources. Use of this information is permitted for recall purposes only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement in phases by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included. Owner notification will be phased over several weeks as parts become available
> Phase 1 includes all manual seat equipped vehicles, mid-2000 through 2002 model year vehicles equipped with a power driver's seat and early-1998 model year vehicles equipped with a power driver's seat.
> Phase 2 includes all 1998 through mid-2000 model year vehicles equipped with a power memory driver's seat.
> Phase 3 includes late-1998 through mid-2000 model year vehicles equipped with a power driver's seat.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation