Owner Letter

CUSTOMER SATISFACTION NOTIFICATION TO REPLACE YOUR VEHICLES

CONVERTIBLE TOP ACTUATOR BRACKET FASTENERS

Dear Sebring Convertible Owner:

The satisfaction of our customers is very important to Chrysler. Because of this, we are requesting owners of some 1997 and 1998 Chrysler Sebring convertibles to return them to their dealer for a special service.

The problem is...

The fasteners that secure the convertible top hydraulic actuators to the body of your Sebring convertible (identified on the enclosed form), may loosen and allow the actuators to separate from the mounting brackets and hydraulic hoses. If this occurs, the convertible top will become inoperative and hydraulic fluid may leak into the convertible top storage area.

What Chrysler and your dealer will do...

Chrysler will repair your Sebring convertible free of charge (parts and labor). To do this, your dealer will replace the actuator bracket fasteners. The work will take about 1A hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.

What you must do...

^ Simply contact your dealer to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before your appointment.

^ Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to your dealer.

If you need help...

If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-992-1997. A representative will assist you in getting your vehicle repaired.

We're sorry for any inconvenience, but we believe that this special service will help to ensure your continuing satisfaction with your vehicle. Thanks for your attention to this important matter.