Customer Letter

SAFETY RECALL TO INSPECT YOUR VEHICLE'S BALL JOINT BOOTS AND REPLACE THE LOWER LATERAL ARMS IF NECESSARY

Dear DaimlerChrysler Vehicle Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

DaimlerChrysler Corporation has determined that a defect, which relates to motor vehicle safety, exists in some 1995 and 1996 Chrysler Sebring Coupe, Dodge Avenger and Eagle Talon vehicles.

The problem is...
The front suspension ball joint boots on your vehicle (identified on the enclosed form) may be cut or damaged, allowing dirt and water to enter the ball joint. This results in premature ball joint wear and can cause the ball joint to separate. Ball joint separation could result in a loss of steering control and cause an accident without prior warning.

What DaimlerChrysler and your dealer will do...
DaimlerChrysler will repair your vehicle free of charge (parts and labor). To do this, your dealer will inspect both lower lateral arm ball joint boots. If a ball joint boot is cut or damaged, the lower lateral arm assembly will be replaced. The inspection will take about 1/2 hour to complete. If lower lateral arm replacement is necessary, another hour will be required. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.

What you must do to ensure your safety...
Simply contact your dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before your appointment.

Bring the enclosed Owner Notification Form with you to your dealer. It identifies the required service to the dealer.

If you need help...
If you have trouble getting your vehicle inspected and/or repaired, please call the DaimlerChrysler Customer Assistance Center, toll free, at 1-800-992-1997. A representative will assist you in getting your vehicle serviced. If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, DC 20590, or call the Toll Free Auto Safety Hotline at 1-800-424-9393. Washington, DC area residents may call 1-202-366-0123.

Were sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention to this important matter.