Video Entertainment System Remote Control Inoperative

Video Entertainment System Remote Control Inoperative

Diagnostic Instructions

* Perform the Diagnostic System Check - Vehicle (Initial Inspection and Diagnostic Overview) prior to using this diagnostic procedure.
* Review Strategy Based Diagnosis (Initial Inspection and Diagnostic Overview) for an overview of the diagnostic approach.
* Diagnostic Procedure Instructions (Initial Inspection and Diagnostic Overview) provide an overview of each diagnostic category.

Circuit Description

The rear seat entertainment (RSE) system works with the vehicle's audio system. The RSE system consists of the radio with DVD player, a video display screen, audio/video jacks, two wireless headphones, and a remote control. To use the remote control, aim it at the transmitter window at the rear of the overhead console and press the desired button. The infrared module receives the signals from the remote control and sends the desired function via the IR remote control signal and return circuits to the radio. The radio responds by performing the specific function requested by the remote control.

Reference Information
Schematic Reference

Video System Schematics (Video System Schematics)
Connector End View Reference

Component Connector End Views (Connector Views)
Description and Operation

Video Entertainment System Description and Operation (Non-Headrest DVD Systems) (Video Entertainment System Description and Operation (Non-Headrest DVD Systems))
Electrical Information Reference

* Circuit Testing (Component Tests and General Diagnostics)
* Connector Repairs (Component Tests and General Diagnostics)
* Testing for Intermittent Conditions and Poor Connections (Component Tests and General Diagnostics)
* Wiring Repairs (Component Tests and General Diagnostics)

Scan Tool Reference

Control Module References (Programming and Relearning) for scan tool information

Circuit/System Verification

Important: Test or replace the remote control batteries before performing the circuit/system test.


Ignition ON, radio ON, rear seat entertainment (RSE) ON, verify the system operates with a known good remote control.

If the known good remote control operates properly, replace the suspect remote control.

Circuit/System Testing

1. Ignition OFF, disconnect the harness connector at the infrared module.
2. Ignition ON, radio ON, RSE ON, verify a test lamp illuminates between the signal circuit terminal 16 and ground.

• If the test lamp does not illuminate, test the signal circuit for a short to ground or and open/high resistance. If the circuit tests normal, replace the radio.

3. Ignition ON, radio OFF, RSE OFF, verify a test lamp does not illuminate between the signal circuit terminal 9 and ground.

• If the test lamp illuminates, test the signal circuit for a short to voltage. If the circuit tests normal, replace the radio.

4. Ignition OFF, verify a test lamp illuminates between B+ and the signal circuit terminal 6.

• If the test lamp does not illuminate, test the signal circuit for a short to voltage or an open/high resistance. If the circuit tests normal, replace the radio.

5. Ignition OFF, disconnect the X3 harness connector at the radio.
6. Verify a test lamp does not illuminate between B+ and the signal circuit terminal 5.

• If the test lamp illuminates, test the signal circuit for a short to ground.

7. If all circuits test normal, replace the infrared module.

Repair Instructions

Perform the Diagnostic Repair Verification (Verification Tests) after completing the diagnostic procedure.

* Audio System Transceiver Module Replacement (U42) (Audio System Transceiver Module Replacement (U42))Audio System Transceiver Module Replacement (U42/C3U) (Audio System Transceiver Module Replacement (U42/C3U))
* Control Module References (Programming and Relearning) for Radio replacement, setup, and programming