Owner Letter

Owner Letter

September 2012

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the Canada Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004-2006 Chevrolet Optra vehicles sold in Canada. As a result, GM is conducting a safety recall.

Some of these vehicles may experience a loss of headlamp function as a result of a melted instrument panel harness connector. Loss of headlamp function could lead to reduced driver visibility while driving at night, which may result in a crash causing property damage or personal injury.

Your GM dealer will inspect and repair the instrument panel wiring harness. This service will be performed for you at no charge.

To limit any possible inconvenience, we recommend that you contact your General Motors dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.

You may be contacted by a dealer other than the dealer who sold or is currently servicing your vehicle. Please be advised that you may take your vehicle to the General Motors dealership of your choice to have the recall service work completed.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

If you have already paid for some or all of the cost to correct the condition in this recall, and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer to seek reimbursement. Please provide your dealer with your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer by September 30, 2013. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.

We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

Customer Care and Aftersales

General Motors of Canada Limited

GM Recall #12155/pd