Program Overview

Program Overview

To upgrade their vehicle to an OnStar(R) Generation 6 Digital-Capable system, all that a customer must do is:

- Take their vehicle to their dealer for the system upgrade.

- Pay the dealer the regular retail price (no discounts are available) for one of the following 1-year, non-refundable OnStar(R) Analog-to-Digital Transition (ADT) Service Subscription Plans:

- 1-year Safe & Sound Subscription: $199 ($289 in Canada)

- 1-year Directions & Connections Subscription: $399 ($579 in Canada)

- Pay the dealer the applicable state and local sales taxes on the subscription:

- U.S. Dealers: Taxes only apply in these states: CT, DC, FL, HI, ND, NJ, NM, NY, SC, SD, TX, and WV

- Canadian Dealers: All applicable taxes

- Pay the dealer a one-time charge of $15 for the upgrade:

- U.S. Dealers: Do not collect taxes on the $15

- Canadian Dealers: Collect all applicable taxes on the $15

Note: Dealers should NOT remit OnStar(R) ADT-related taxes to their taxing authority as OnStar(R) is responsible for tax remittance.

Please Be Sure To Read these Important Points:

- The 1-year OnStar subscription is not refundable or transferable to another person. Upgraders can apply unused subscription months to a new or Certified Pre-Owned digital OnStar-equipped GM vehicle purchase or lease. As noted above, the digital upgrade program requires the subscriber to purchase a one-year prepaid OnStar(R) subscription. Assuming the subscriber intends to keep their vehicle, but subsequently purchases or leases a 2006 model year or newer OnStar(R)-equipped new or certified used GM vehicle, in the interest of subscriber satisfaction, they may apply remaining unused whole months of the subscription to the new vehicle. The subscription may not be applied to another person's vehicle.

Important
This is a customer satisfaction measure that would usually occur several months after an upgrade. It is not intended to be leveraged as part of a new/used vehicle purchase or lease transaction.

- The $15 charge is not refundable.

- Dealer ADT kit orders are VIN specific. Dealer kit orders require a VIN and must be exchanged with the OnStar(R) unit in the vehicle with that VIN. Proper activation and enrollment depends on this step.

- You must put the actual miles on the Repair Order. Do not estimate.

- Customers will receive a Hands-Free Calling number once the digital hardware is installed and configured.

- Any nametags that were stored in the old system will need to be re-set by the subscriber once the new hardware is installed.

- Customers are responsible for the charges described above regardless of whether their vehicle is in or out of the New Vehicle Warranty period. In addition, customers should not be charged labor costs. Dealers can charge GM the labor for the upgrade as specified at the end of this bulletin using the listed labor operation.

- Vehicles eligible for an OnStar(R) hardware upgrade are listed in this bulletin. Vehicle upgradeability can also be determined by typing the VIN into the field entitled "Determine VIN Hardware Functionality" on the OnStar(R) Online Enrollment website, located in the sales or service workbench tab of GM GlobalConnect for U.S. dealers or the business administration workbench tab for Canadian dealers. Canadian Dealers can also find a link to the OnStar(R) Online Enrollment website on the 'Best Sales Experience/Best Sales Retention' page in GlobalConnect.

- Access to the sales, service and/or business administration workbench in the GM GlobalConnect website can be granted by the dealership's Partner Security Coordinator (PSC). If you are unsure who the PSC is, check with the Sales Manager.