Campaign - Int, Partial, or No Power Glove Box Function
SERVICE UPDATEBulletin No.: 12259
Date: January 22, 2013
Subject: 12259 Service Update for Inventory and Customer Vehicles Intermittent, Partial, or No Power Glove Box Function Expires with Base Warranty
Models:
2013 Cadillac XTS
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to inspect the glove box operation on certain 2013 model year Cadillac XTS vehicles. If the glove box is misaligned, has side rib interference, or cam/cable adjustment issues, it could cause the glove box to not open or release only one side when the electrical release switch is pushed.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle eligibility.
Parts Information
Very few vehicles are expected to require replacement of the glove box compartment. If the inspection determines replacement is required, please order the appropriate part from General Motors Customer Care and Aftersales (GMCC&A). Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Figure 1 - XTS Power Glove Box Assembly
1. Actuator Cam
2. Cam Tension Screw
3. Actuator Cable Adjuster
4. Cable Adjuster Set Buttons
5. Actuator Cable
6. Actuator
7. Dampener Assembly
8. Cam Return Spring
Preliminary Electrical Check
Note
If the electrical switch is inoperative, or the glove box door is not releasing on either side, the door can be opened by inserting a small screwdriver, or similar tool, into the right side latch opening (1) and manually tripping the release.
Operate the glove box door electrical switch and listen for the sound of the actuator motor cycling.
- If you can hear the actuator cycling, move to Step 1 of the repair table below to verify if further repairs are necessary.
- If you cannot hear the actuator cycling, inspect the electrical connections to verify power to the glove box door actuator. Re-try the door after power to the actuator is established. If the door opens/unlatches, move to Step 1 of the repair table below. If power is verified and the actuator does not function, refer to I/P Compartment Door Latch Release Malfunction in SI.
Figure 2 - Latch Engagement Outboard Top Corner of Glove Box
Figure 3 - Passenger Side Lower Air Bag Bracket Adjustment
Figure 4 - Inboard Ribs Removal
Carefully cut or shave off the ribs (1) using a sharp knife.
Figure 5 - Cam Tension Adjustment
(1) Cam Tension Screw
Figure 6 - Cable Adjustment Set Clip
Figure 7 - Cam Align/Cable Adjust
(1) Cam Set Pin Hole
(2) Press Locking Feature
Warranty Transaction Information
Submit a transaction using the table below.
Dealer Program Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.
Disclaimer