Campaign - Interior Trim Enhancements: Overview
SERVICE UPDATEBulletin No.: 12250A
Date: March 18, 2013
Subject: 12250A Service Update for Inventory and Customer Vehicles Product Enhancements Interior Trim Expires with Base Warranty
Models:
2013 Cadillac XTS
Supercede:
The Part Information section has been revised to include an additional part number option for the felt. Steps 5 and 9 in the service procedure have been revised. Please discard all copies of bulletin 12250.
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to inspect and/or repair vehicle interior concerns that may impact customer satisfaction on certain 2013 model year Cadillac XTS vehicles.
- Replace the driver and front passenger seat track cover. The cover may not be fully secure.
- Inspect and, if necessary, replace the driver and/or passenger side center (B) pillar trim panels. The trim panels may not be secure.
- Inspect and, if necessary, reseat the front console cup holder. The holder may not be seated properly.
- Modify the 5 windshield defroster grille front plastic tabs. The tabs may not have a large enough interference fit and could cause a buzz or rattle sound.
- Inspect and, if necessary, repair or replace the IP storage compartment. The bin by the driver's left knee may be noisy or not open properly.
- Inspect and, if necessary, replace the floor console storage bin latch. The console may not open.
- Inspect, and if necessary, replace the windshield multifunction sensor mount bracket cover. The retention features may be damaged,
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle eligibility.
Parts Information
Note
All vehicles will require the seat track covers. Because very few vehicles will require the replacement of the center pillar lower trim panel, windshield multifunction sensor mount bracket cover, or IP knee bolster, please order parts only after the inspection determines replacement is necessary.
Parts required to complete this service update are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
* Contact Kent Automotive at 1-888-937-5368 or www.kent-automotive.com. Do not order from GMCC&A.We believe this source and their products to be reliable. There may be additional manufacturers of such products/materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the products or material from this firm or for any such items that may be available from other sources.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual sum total of the BRS (felt) needed to perform the required repair, if necessary, not to exceed $1.50 USD, $2.80 CAD.
Dealer Program Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.
Disclaimer