Navigation System - Voice Recognition Inoperative

Navigation System - Voice Recognition Inoperative

Diagnostic Instructions

* Perform the Diagnostic System Check - Vehicle (Initial Inspection and Diagnostic Overview) prior to using this diagnostic procedure.
* Review Strategy Based Diagnosis (Initial Inspection and Diagnostic Overview) for an overview of the diagnostic approach.
* Diagnostic Procedure Instructions (Initial Inspection and Diagnostic Overview) provide an overview of each diagnostic category.



Circuit/System Description

The vehicle navigation radio and Onstar(R) system (If equipped) both utilize the cellular microphone located on the inside rearview mirror to receive voice commands. The navigation radio receives an audio voice signal from the vehicle communication interface module (VCIM). If the vehicle is not equipped with Onstar(R), the microphone is connected only to the navigation radio.


Reference Information
Schematic Reference

Radio/Navigation System Schematics (Radio/Navigation System Schematics)
Connector End View Reference

Component Connector End Views (Connector Views)
Description and Operation

Radio/Audio System Description and Operation (Radio/Audio System Description and Operation)
Electrical Information Reference

* Circuit Testing (Component Tests and General Diagnostics)
* Connector Repairs (Component Tests and General Diagnostics)
* Testing for Intermittent Conditions and Poor Connections (Component Tests and General Diagnostics)
* Wiring Repairs (Component Tests and General Diagnostics)

Scan Tool Reference

Control Module References (Programming and Relearning) for scan tool information


Circuit/System Verification

Ignition ON, verify the OnStar(R) voice recognition is operating normally.

If the OnStar(R) voice recognition is inoperative, refer to OnStar Microphone Inoperative - Caller Cannot Be Heard (OnStar Microphone Inoperative - Caller Cannot Be Heard) .



Circuit/System Testing


North American
1. Ignition OFF, disconnect the X3 harness connector at the VCIM.
2. Ignition ON, test for 8.5-9.5 volts between the navigation voice signal circuit terminal 2 and ground.

• If less than specified range, test the signal circuit for a short to ground or an open/high resistance. If the circuit tests normal, replace the radio.
• If greater than specified range, test the signal circuit for a short to voltage. If the circuit tests normal, replace the radio.

3. Ignition ON, test for less then 1 volt between the navigation voice low reference circuit terminal 4 and ground.

• If greater then specified range, test for a short to voltage. If the circuit tests normal, replace the radio.

4. Ignition OFF, test for less than 10 ohms between the navigation voice low reference circuit terminal 4 and ground.

• If greater than the specified range, test the low reference circuit for an open/high resistance. If the circuit tests normal, replace the radio.

5. Ignition ON, test for 8.5-9.5 volts between the navigation voice signal circuit terminal 2 and the ground.

• If less than specified range, test the drain wire circuit for a short to ground or an open/high resistance. If the circuit tests normal, replace the radio.

6. If all circuits test normal, replace the VCIM.



European
1. Ignition OFF, disconnect the harness connector at the inside rearview mirror.
2. Ignition ON, test for 8.5-9.5 volts between the cellular microphone signal circuit terminal 10 and ground.

• If less than specified range, test the signal circuit for a short to ground or an open/high resistance. If the circuit tests normal, replace the radio.
• If greater than specified range, test the signal circuit for a short to voltage. If the circuit tests normal, replace the radio.

3. Ignition ON, test for less then 1 volt between the terminal 2 and ground.

• If greater then specified range, test for a short to voltage. If the circuit tests normal, replace the radio.

4. If all circuits test normal, replace the inside rearview mirror assembly.



Repair Instructions

Perform the Diagnostic Repair Verification (Verification Tests) after completing the diagnostic procedure.

* Inside Rearview Mirror Replacement (UE1) (Inside Rearview Mirror Replacement (UE1))Inside Rearview Mirror Replacement (DD7, DD8) (Inside Rearview Mirror Replacement (DD7, DD8))
* Control Module References (Programming and Relearning) for radio and VCIM replacement, setup, and programming