Campaign - Special Engine Component Warranty Policy: Overview
File In Section: 06-EngineBulletin No.: 02018
Date: May, 2002
SPECIAL POLICY
SUBJECT:
02018 - SPECIAL POLICY ADJUSTMENT - CAM DRIVE IDLER AND TENSIONER PULLEYS, AND WATER PUMP
MODELS:
1997 AND 1998 CADILLAC CATERA
CONDITION
Some owners of 1997 and 1998 Cadillac Catera model vehicles equipped with a 3.0L (RPO L81 - VIN CODE R) V-6 engine may experience failures of the cam drive timing belt, idler and tensioner pulleys and/or water pump. This condition may result in engine damage or failure.
SPECIAL POLICY ADJUSTMENT
This special policy covers the condition described above for a period of 7 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. If the condition occurs, repairs needed to correct it will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 31, 2002 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 31, 2002 must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are all 1997 and 1998 Cadillac Catera model vehicles equipped with a 3.0L (RPO L81 - VIN CODE R) V-6 engine. Beginning and ending VINs are shown.
PARTS INFORMATION
Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMPSO).
CUSTOMER NOTIFICATION
Customers will be notified of this special policy on their vehicles by General Motors (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
SERVICE PROCEDURE
See appropriate Service Manuals.
CLAIM INFORMATION
For vehicles repaired under the terms of this special policy, submit a claim with the information shown.
CUSTOMER REIMBURSEMENT
Customer requests for reimbursement of previously paid repairs to correct the cam drive timing belt, idler and tensioner pulleys, and/or water pump are to be submitted by June 30, 2004 (this time limitation may be longer depending upon the law in your state/province/country). Repairs must have occurred within the 7 years of the date the vehicle was originally placed in service, or 100,000 miles, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
Customers from the States of California, Connecticut, Virginia, and Wisconsin must submit requests for reimbursement directly to (Divisions) per instructions in the owner letter.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
DISCLAIMER