Owner Letter
Owner LetterDear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2012 model year Buick LaCrosse vehicles fail to conform to Federal Motor Vehicle Safety Standard, and proposed Canada Motor Vehicle Safety Standard, 126 - Electronic Stability Control Systems (ESC). As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
-Your vehicle is involved in recall 11222.-Schedule an appointment with your GM dealer.
-This service will be performed for you at no charge.
Why is your vehicle being recalled?
The StabiliTrak System in your vehicle has an incorrect calibration that may cause the system to not properly detect if a sensor were to malfunction, and the warning light indicating that the system is not operating would not illuminate as required in the Safety Standard. Not properly diagnosing a malfunctioning sensor may cause the ESC to falsely activate resulting in sudden changes in vehicle handling and deceleration, particularly at higher speeds, which may cause the driver difficulty in maintaining the vehicle's desired path of travel and desired vehicle speed, and could result in a crash without warning.
What will we do?
Your GM dealer will reprogram the Electronic Brake Control Module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 25 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 11V404.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #11222