Recall 11V-341 - Electric Power Steering (EPS) Assist
SI B32 04 11Steering and Wheel Alignment
July 2011
Technical Service
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL
AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THEY
ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS.
Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended, if there has been a recall campaign, dealers must assure that all new vehicles and new items of replacement equipment are free of safety defects and comply with all applicable Federal Motor Vehicle Safety Standards at the time of delivery to the consumer. This means that dealers may not deliver new motor vehicles or new items of replacement equipment to consumers unless the safety defect or noncompliance has been remedied before delivery.
SUBJECT
Recall Campaign 11V-341: Electric Power Steering (EPS) Assist
MODEL
F25 (X3)
SITUATION
The issue involves the Electric Power Steering (EPS) unit. It has been determined that a control module in the EPS unit may not function properly. If this were to happen, the EPS unit would switch off and at the same time, a yellow warning symbol in the vehicle's instrument cluster would illuminate. However, if there was a loss of power steering assist, manual steering capability would still be retained.
AFFECTED VEHICLES
This Recall Campaign involves X3 models which were produced from February 25, 2011 to June 8, 2011.
In order to determine whether a specific vehicle has had this Recall Campaign completed or is affected by this Recall Campaign, first check the B-pillar label for code number 596. If code number 596 has been punched out, the campaign has already been performed. If code number 596 has not been punched out, it will be necessary to utilize the "Service Menu" of DCSnet (Dealer Communication System) or the Key Reader. Based on the response of the system, either proceed with the corrective action or take no further action.
PROCEDURE
Check the vehicle history via DCSnet. If the steering had been replaced on a prior service visit, no repairs are necessary. Proceed to the Label Instructions listed in this bulletin.
If there is no prior record of steering gear replacement, replace the steering gear following Repair Instruction (REP) "3213572 Replace electrical steering box (EPS) (N52/N55/N57)".
PARTS INFORMATION
LABEL INSTRUCTIONS
This Recall Campaign has been assigned code number 596. After the vehicle has been checked and/or corrected, obtain a label (SD 92-395) and:
A. Emboss your BMW center warranty number in the middle of the label (1);
B. Punch out code number 596 (2), printed on the label; and
C. Affix the label to the B-pillar as shown.
If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on top of another one, because a number from an underlying label could appear in the punched-out hole of the new label.
WARRANTY INFORMATION
The repair described in this bulletin is covered under warranty regardless of time or mileage.
Reimbursement for this Recall will be via normal claim entry utilizing the following information:
Disclaimer