BMW Assist(R) - 'TeleService Diagnosis' Menu Deleted
SI B84 15 08Communication Systems
January 2009
Technical Service
SUBJECT
BMW Assist - Roadside Assistance "TeleService Diagnosis" Menu Deleted CIC
MODEL
2009 MY E82, E88 (2 Series) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA 609) from 9/08 production to 11/26 2008
2009 MY E90, E91, E92, E93 (3 Series) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA 609) from 9/08 production to 11/26 2008
SITUATION
Car Information Computer (CIC)-equipped vehicles with TeleService initialized prior to 11/26/08 have a feature located in the BMW Assist > Roadside Assistance menu called "TeleService Diagnosis" which only appears after completing a Roadside Assistance call. Selecting this menu option will send the vehicle's "diagnosis" data to the BMW Roadside Assistance call center. As of 11/26/08, the selectable menu item "TeleService Diagnosis" has been deleted, as the process of sending data is now included in the initial Roadside Assistance request. If the vehicle displays the selectable menu option "TeleService Diagnosis" after a Roadside Assistance call has been completed (see SIB 84 08 08 [BMW Assist Menu Item]), please update TeleService by selecting BMW Assist > Service Status > Update TeleService.
All CIC models have a menu item located under the BMW Assist > Roadside Assistance menu called TeleService Help. This menu appears and is selectable only at the end of a Roadside Assistance call. TeleService Help service is not yet enabled through our call center, and should not be selected by vehicle operators. Choosing "TeleService Help" at the end of the Roadside Assistance call will initiate a new call to the BMW Assist response center.
Customers will only see this TeleService Help menu item after completing a Roadside Assistance call using the iDrive menu. If this menu item is selected, it must also be terminated by selecting "End service", or the connected Bluetooth� phone in the vehicle will have limited functionality for up to 5 minutes. The BMW Roadside Assistance representative will instruct the driver to select "End service".
PROCEDURE-UPDATING TELESERVICE, CIC VEHICLES (E82, E88, E90, E91, E92, AND E93)
On a customer complaint basis only, please follow the procedure below for updating TeleService to remove the TeleService Diagnosis menu on a vehicle that has not had this procedure performed since 11/26/08.
On vehicles equipped with:
Car Information Computer
1. Select "BMW Assist".
2. Select "Service status".
3. Select "Update TeleService".
4. The screen will read "Initializing TeleService".
PROCEDURE-MAKING A TEST ROADSIDE ASSISTANCE CALL, CIC VEHICLES (E82, E88, E90, E91, E92,
AND E93)
Select "BMW Assist".
Select "Roadside Assistance".
Select "Start service".
If the system is active (SIB 84 22 05) and a subscriber agreement has been completed, vehicle data will be sent to BMW Roadside Assistance.
Once the vehicle and location data has been sent, a voice call will be made to BMW Assist. Explain to the answering representative that this is a test of the system and ask him or her to verify that the vehicle transmitted the correct VIN and location.
If the VIN and location were received, ask the representative to terminate the call.
If the VIN and location were not received, continue normal diagnosis.
To cancel the "TeleService Help" process and restore full iDrive functionality, select "End service".
At the end of the Roadside Assistance call, the option "TeleService Help" is selectable. If the "TeleService Help" menu item is inadvertently selected, the vehicle will send additional data and then place another voice call to BMW Assist. Until "End service" is selected, the Telematics Control Unit (TCU) is prepared to transmit data and the iDrive will have limited functionality (e.g., no Bluetooth� hands-free calling) for up to 5 minutes. Customers should select "End service" to terminate this process in order to restore full iDrive functionality.
When BMW Roadside Assistance or BMW Assist terminates the final call, the Roadside Assistance service will end. All functionality in the iDrive menu will be restored at this time.
Note: If a customer exits the "Roadside Assistance" menu without selecting "End service" at any time before the final screen illustrated in the step above, he or she will not be able to initiate a Bluetooth� hands-free call for up to 5 minutes. His or her connected phone may appear to be operational, but the system will not initiate a phone call.
WARRANTY INFORMATION
Information only
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