Disabling BMW Assist/Troubleshooting
DISABLING BMW ASSISTIf the customer does not want BMW Assist and has completed a BMW Assist Waiver Form with the client advisor, then BMW Assist may be coded out of the vehicle.
1. The Telematics functionality of the TCU must be deactivated via Progman.
2. Refer to the retrofits section of SI B09 05 01 and select "Active/Deactivate Telematics". This will add "+TELD" to the vehicle order. Follow the onscreen prompts to complete this procedure.
3. This will eliminate BMW Assist as a selectable option in the radio, Control Display (CD) or Central Information Display (CID). This means the option "Enable Services" will no longer be a selectable option.
TROUBLESHOOTING
1. If the initialization procedure has been successfully completed, but the transmitted data is different than the data on file at the BMW Assist Response Center:
^ CDMA: Obtain the Mobile Identification Number (MIN), Mobile Device Number (MDN) and Electronic Serial Number (ESN). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.
^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file. Please wait one hour before attempting re-initialization.
^ GSM: Obtain the International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.
^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file. Please wait one hour before attempting re-initialization.
2. If the initialization procedure has failed and the message "Data transmission fault, Call Customer Relations" is displayed, check and perform the following:
^ Turn the ignition off for 16 minutes and allow the vehicle to enter sleep mode. Then turn the ignition on and try initializing BMW Assist services again.
^ Note: If the vehicle is equipped with an optional CPT9000 handset or a snap-in adaptor for a Bluetooth(R) handset, remove the handset from the cradle.
^ Ensure that the vehicle has been parked outside, with the key on, and has an unobstructed line of sight to the sky in order to receive a proper GPS signal. GPS signal acquisition may take up to 5 minutes.
^ The ability to view the signal strength of the BMW Assist Network Access Device (NAD), either in the radio or Central Information Display (CID), was eliminated on vehicles from 09/05 production. Refer to SI B84 05 07 (Checking NAD Signal Strength for BMW Assist). If necessary, drive the vehicle to a location with adequate cellular reception.
^ If all the above items are OK, try parking the vehicle in a different location. Let the vehicle enter sleep mode and repeat the initialization procedure.
^ If the procedure still fails, the problem may be that the BMW Assist coding bit in the Telematics Control Module (TCU) is not correct. Code the TCU using the latest version of Progman. Then repeat the initialization procedure.
^ If the procedure still fails, use DIS/GT1 to enter the TCU "Control Module Functions"; select "Component Activation" and select "Control Unit reset". Make sure the results screen shows the reset procedure as being activated. Turn the vehicle off for 16 minutes and let the vehicle enter sleep mode. Repeat the initialization procedure.
^ If the procedure still fails, using BMW Diagnostic Tools obtain the information below:
^ CDMA vehicles: Electronic Serial Number (ESN), Mobile Identification Number (MIN) and Mobile Device Number (MDN). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.
^ GSM Vehicles: International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID" section of this bulletin for the procedure.
3. If further technical support is needed, create a PuMA for further assistance. When creating a PuMA case, advise the technical support representative whether this is a single vehicle or if multiple vehicles at the center are experiencing the same error(s).