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Campaign - Initialize BMW Assist(R) Services

SI B 84 10 07
Communication Systems

August 2007
Technical Service

SUBJECT
Service Action: Initialize BMW Assist(R) Services

MODEL
E70 (X5) up to 4/2/2007 production with Premium Package (ZPP) or BMW Assist (SA 639)

SITUATION
BMW Assist(R) was not initialized by the BMW center during the Pre Delivery Inspection (PDI). The services, including location-based Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance, Service Request (TeleService), Stolen Vehicle Recovery and Remote Door Unlock may not function.

Copies of the customer notification letter and Q&A are included.

For customer convenience, a step-by-step procedure was included with the customer letter so the customers can initialize BMW Assist services without having to make a service appointment.

To minimize customer's inconvenience caused by this service action, pick-up (and deliver after repair) the affected vehicle from customer's home or provide appropriate alternative transportation.

Customers will be impressed when you return their cars cleaned inside and out and with a full tank of gas. Reimbursement information for the vehicle fueling and valet costs may be found in the Warranty portion of this bulletin.

AFFECTED VEHICLES
This Service Action involves X5 vehicles with BMW Assist which were produced between 10/01/2006 and 04/02/2007.

In order to determine if a specific vehicle is affected by this Service Action, refer to the Chassis Numbers listed on the attached document named 'B841007_VIN_List'.

Note: The vehicles affected by this Service Action will not appear on DCS Vehicle History Inquiry Reports.

PROCEDURE
Before this procedure can be performed the following preconditions must be met:

^ The BMW Handover Inspection must have been carried out to ensure the correct phone numbers were entered into the Telematics Control Unit (TCU). Refer to SI B84 14 01. This should have been completed during the PDI.

^ To insure adequate Global Positioning System (GPS) reception, the vehicle must be parked outside, with the key on and an unrestricted line of sight to the sky. GPS signal acquisition may take up to 15 minutes.

^ If the vehicle was programmed or coded immediately prior to this repair, turn the key off and let the TCU enter sleep mode (4 minutes).

^ Transport mode de-activated.

INITIALIZING BMW ASSIST





1. Press the "Menu" button and insure that the Central Information Display (CID) is set to the basic menu screen.

2. Press down briefly on the controller to enter the "i" menu.

3. Select "Settings" and press down on the controller.





4. Scroll down and select "Communication Interface".

5. The "Assist Settings" menu will then be displayed.





6. Select "BMW Service settings."

7. Select "Service Status."

If "Update Services" is displayed, no further action is required.

If "Enable services" is displayed, BMW Assist must be initialized. Proceed to step 8.





8. Select "Enable services"





9. A box will then be displayed on the CID with a bar graph and the following messages:

^ "Establishing connection"

^ "Data exchange active"

^ "Data exchange completed"

10. Data exchange can take 3-8 minutes.

11. Do not turn off the ignition.

12. Please wait until the initialization process has been completed successfully.





13. If the message appears "Data transmission failure. Call BMW Customer Relations", do not call Customer Relations, but instead refer to the "Troubleshooting" section of SI B84 15 03.





14. After successful initialization, please check the following:

^ The "Service Status" screen is displayed with all the available Assist services listed.

^ "Terminate Services" and "Update Services" are displayed.

^ All of the available services will be listed when performing the initialization.

15. The vehicle must be located within the Verizon Wireless network for the above initialization procedure to work properly. See the attachment to SI B84 15 03 for list of centers located outside this network. If the vehicle is not in the Verizon Wireless network perform steps one and two and then follow these additional steps.

^ Create a PuMA case to receive TCU shipping authorization.

^ Remove the TCU from the vehicle.

^ Send the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy of the PuMA case via FedEx to:

BMW of North America, LLC
Attn: Body Electrical Technical Hotline (TCU Reactivation B84 10 07)

^ BMW of North America, LLC will reactivate the TCU and ship it out on the same business day it was received.

^ After receiving the TCU back from BMW of North America, reinstall the TCU, and place a BMW Assist call as outlined in step 16.

TEST OF BMW ASSIST SERVICES

16. Test the BMW Assist service for proper operation by placing a test call (press the "SOS" or Roadside Assistance "Wrench" button). Make sure the BMW Assist Response Center has received the correct MIN/MDN, VIN and location for the vehicle. Have the representative update their records as needed.

LABEL INSTRUCTIONS

This Service Action has been assigned code number 505. After the vehicle has been checked, and corrected if necessary, obtain a label (SD 92-335) and:

a. Emboss your BMW dealer warranty number in the middle of the label (1);

b. Punch out code number 505 printed on the label (2) and,





c. Affix the label to the B pillar as shown.

WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.

Attachments








B841007_Customer_Letter_with_Instructions.


























B841007_VIN_List.








B841007_QA.





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