BMW Assist(R) System Initialization
SI B84 15 03Phones, Navigation Systems
February 2006
Technical Service
This Service Information bulletin supersedes S.I. B84 15 03 dated March 2005.
[NEW] designates changes to this revision
SUBJECT
BMW Assist(TM) Initialization
MODEL
[NEW] E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series) from 3/05 production
[NEW] E90, E91 (3 Series) vehicle equipped with ZPP (Premium Package) or SA639 (BMW Assist(TM))
SITUATION
In order for BMW Assist(TM) services to function properly, an initialization procedure must be performed to activate these functions on the vehicle.
Starting from April 1, 2005 all E90 (3 Series), E60 (5 Series), E63/64 (6 Series) and E65/66 (7 Series) vehicles processed at the Import Processing Centers, BMW Assist will already be initialized when they reach your Center. Vehicles processed as a test before April 1, 2005 will be indicated by a note in the glove box. Therefore it is no longer necessary to perform this procedure during the QC1 on these vehicles. However, initialization will still be necessary in cases where the TCU is reprogrammed.
PROCEDURE
Before this procedure can be performed the following preconditions must be met:
^ The BMW Handover Inspection must be carried out to ensure the proper phone numbers are entered into the Telematics Control Unit (TCU). Refer to SI B84 14 01.
^ The vehicle must be parked outside, with the key on and an unrestricted line of sight to the sky for proper Global Positioning System (GPS) reception. GPS signal acquisition may take up to 15 minutes.
^ After programming/coding of the vehicle, turn the key off and let the vehicle enter sleep mode (4 minutes). If the optional CPT9000 handset has been installed, remove the handset from the eject box before turning the vehicle off.
^ Transport mode de-activated.
^ No vehicle should be displayed or sold, nor the "SOS" button be pressed, until this procedure is successfully completed as described below.
^ A vehicle that has not been provisioned will not make a 911 call (since 3/04) and does not have e911 permission.
^ Non-provisioned e-calls are directed to a hotline number at the service provider.
^ Non-provisioned e-calls are voice only without data transmission.
ENABLING/INITIALIZING BMW ASSIST E90 (3 SERIES WITH CCC), E60 (5 SERIES), E63/E64 (6 SERIES)
1. Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.
2. Press down briefly on the Controller to enter the "Settings" menu.
3. Scroll down to "Communication Interface" and select.
4. The "Assist Settings" menu will then be displayed.
5. Select "BMW service settings".
6. Select "Service Status".
7. Select "Enable services" ("Update services" if this is a second attempt to initialize).
8. A box will then be displayed on the CID with a bar graph and the following messages:
^ "Establishing connection"
^ "Data exchange active"
^ "Data exchange completed"
9. Data exchange can take 3-8 minutes.
10. Do not turn off the ignition.
11. Please wait until the process has been completed successfully~
12. If the message appears "Data transmission failure. Call BMW Customer Relations", do not call Customer Relations, but instead refer to the "Troubleshooting" section of this Service Information bulletin.
13. After successful initialization, please check the following:
^ On CCC equipped vehicles the "Service status" screen is displayed with all of the services checked (minimum requirement for QC1 completion). The "Update services" selection is displayed.
^ The "Terminate Services" selection is displayed.
^ As of March 1, 2004 all of the services will be check marked when performing the initialization.
14. After successful initialization, please check the following:
^ On M-ASK equipped E6x vehicles the "Service Status" screen is displayed with all the ASSIST services available listed (minimum requirement for QC1 completion)
^ As of March 1, 2004 all of the services available will be listed when performing the initialization.
15. On vehicles equipped with CCC (Car Communication Computer), there are extra settings in the "Service Status" menu that will not be used at this time. These include:
^ Traffic Info
^ My Info
^ where to go?
^ Floating Car Data FCD
ENABLING/INITIALIZING BMW ASSIST E90 (3 SERIES WITHOUT CCC)
1. Press the "MENU" button above the radio rotary knob.
2. Rotate the rotary knob until, "ASSIST" is highlighted and press the rotary knob briefly.
3. Once within BMW ASSIST, press the soft key under "SET".
4. Turn the rotary knob until "SETUP" is highlighted and press the rotary knob briefly to start initialization.
5. The display will now show the % (progress) of the initialization.
6. The initialization process will take approximately 2 minutes. The process is complete when "complete" is displayed.
7. The word "complete" will only be displayed for about 5 seconds after the initialization is finished.
8. The display will then show the various functions enabled by BMW ASSIST.
9. If an error message is displayed, and BMW ASSIST cannot be initialized, follow the troubleshooting section of this service information bulletin.
ENABLING/INITIALIZING BMW ASSIST E65/E66 (7 SERIES) FROM 3/05
1. Press the "MENU" button and ensure that the Control Display is set to the basic menu screen.
2. Starting from the basic menu slide the controller towards "BMW Assist".
3. Rotate the controller to select "Status" and push the controller down.
4. Rotate the controller to select "BMW Assist" and push the controller down.
5. Rotate the controller to select "INITIALIZE" and push down on the controller.
6. The message "Initializing, please wait...... 50%" will be shown (progress shown in increments of 10%).
7. Please do not turn off ignition while the initialization/update process is running!
8. The functions which are enabled have the boxes check marked. This serves as a confirmation that BMW ASSIST has been successfully initialized.
9. If the message "An error has occurred during the initialization. Would you like to call the operator?" is displayed; follow the troubleshooting section of this Service Information bulletin
Verify that the BMW Assist services are working properly by placing a Roadside Assistance call. If the Roadside Assistance call is successful then complete an "SOS" call.
Roadside Assistance call
^ Go back to the Main menu by pressing the "Menu" button.
^ Select the "Communications" menu.
^ Select "BMW Assist".
^ Select "Roadside Assistance" and then select "start service
^ Once connection is established, speak to the representative, identify yourself and tell the representative, "This is a BMW test call".
^ Verify that the audio to and from the representative is O.K. (You can hear the representative and the representative can hear you). If the audio is working prope4y, ask the representative to terminate the call. If the audio was not working, contact the BMW Technical Hotline for assistance. Do not turn off or leave the car until the message "End call successful" appears.
"SOS" call
^ Press the "SOS,, button in the overhead console to place a test emergency call.
^ Once the connection is established, please identify yourself again and tell the representative "This is a BMW test call". Verify that the correct VIN and location have been transmitted to the representative. Once this is verified, ask the representative to end the call. Do not turn off or leave the car until the message "End call successful" appears.
^ Do not press the "SOS" button and leave the vehicle, since local emergency services will be dispatched if voice communication is not established. If no voice communication is established, call BMW Assist Customer Care immediately at (888) 333-6118, option # 4 to cancel the dispatch. Report this failure via PuMA to the Technical Hotline.
DISABLING BMW ASSIST
If the customer does not wish to have BMW Assist, and has completed a BMW Assist Waiver Form with the client advisor, then BMW Assist may be coded out of the vehicle.
^ [NEW] Contact the Technical Hotline Body Electrical Group via PuMA, in order to obtain a modified Vehicle Order (VO).
^ Once the modified Vehicle Order has been received and copied onto a bank 3~5-inch floppy disk, connect the vehicle to the Software Service Station.
^ Start CIP (15.2 or later).
^ Select "Vehicle", "Vehicle Order", and then "Adapt VO"
^ Follow the on screen instructions to load the diskette.
^ Once the modified Vehicle Order has been adapted, please wait approximately 3-5 minutes for the screen to switch back to "Vehicle".
^ Select "Complete Vehicle Coding" and code the entire vehicle.
^ Check via the iDrive that the BMW Assist functions are now disabled.
TROUBLESHOOTING
1. If the initialization procedure has been successfully completed, but the transmitted data is different from the data on file at the BMW Assist Response Center, enter into TCU diagnosis with the DISPlus/GT1 and note the MIN and ESN. Contact BMW Assist. The BMW Assist Customer Care will reconcile the transmitted data against the data on file. Please wait one hour before attempting re-initialization. A test call should only be performed during the BMW Customer Care hours listed below.
2. If the initialization procedure has failed ("Data transmission fault, Call Customer relations" message displayed) or if the "Enable services" or "Update service" selection in Step 7 is gray (not selectable), check the following:
^ Turn the ignition off for 16 minutes, remove the key and the optional CPT9000 handset, dose the vehicle, and let the vehicle enter sleep mode. Then turn the ignition on and try the procedure again.
^ Ensure that the vehicle has been parked outside, with the key on, and has an unobstructed line of sight to the sky in order to receive a proper GPS signal GPS signal acquisition may take up to 5 minutes.
^ The vehicle must be within range of the wireless carrier. The bottom status line must display "Car phone" and at least 3 signal strength bars. If necessary, drive the vehicle to a location with adequate cellular reception.
^ If all the above items are OK, try parking the vehicle in a different location, let the vehicle enter sleep mode and repeat the initialization procedure.
^ If the procedure still fails, the problem may be a Telematics Control Module (TCU) failure. Perform Special Measure programming of the TCU using CIP 15.2 or later. Perform "Complete Vehicle Coding" and update the complete vehicle software.
^ If the procedure still fails, using DIS/GT1 enter into TCU "Control Module Functions" and select "Component Activation" and select "Control Unit reset". Make sure the results screen shows the rest procedure as being activated. Turn vehicle off for 16 minutes and let vehicle enter sleep mode and repeat the initialization procedure.
^ If the procedure still fails using DIS/GT1 enter into TCU "Control Module Functions" and the "Diagnosis Request US" and print the ESN and MIN, then contact the Technical Hotline for further assistance. When speaking with the Technical Hotline Specialist, advise him if this is a single vehicle or if other vehicles at the dealer are experiencing the same errors.
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3. For further troubleshooting refer to the Troubleshooting Guide shown.
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4. Refer to the list shown of BMW centers that are outside the Verizon Wireless Network.
5. BMW Assist relies on the Verizon Wireless Network for communication between the vehicle and the BMW Assist response center. Occasionally there may be network problems, which prevent the vehicle from properly being initialized. A DCS message will be released when there is an extended outage to keep you informed.
6. We are constantly improving the BMW Assist processes and need your feedback to ensure a more reliable system in the future. Please take the time to fill the BMW ASSIST Feedback Form whenever problems occur related to BMW ASSIST.
Further Assistance
If a TCU is replaced, please record the VIN, MIN and ESN from DIS and contact BMW Assist Customer Care before coding and reinitializing BMW Assist. BMW Assist is available Mon - Fri from 6:00AM - 11:00 PM CT and on Saturday from 7:00 AM - 9:002 PM CT, by calling (888) 333-6118, and then choose option # 4.The Telematics Specialist at BMWNA handles escalated issues and can he reached Mon - Fri from 8:30 to 4:30 PM ET at 201-307-4347.
A general e-mail box has been set up to accept your general comments and concerns at bmwassist@bmwna.com.
If the initialization is still unsuccessful, please report all problems by submitting a PuMA Case to the Technical Hotline.
BMW Assist initialization is covered as part of the QC1. Please refer to the warranty information below when additional troubleshooting is performed on vehicle where the initialization process fails.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.
Disclaimer