Navigation Computer - Complete Failure

GROUP 84
Phone, Navigation Systems

Bulletin Number
84 07 99

Woodcliff Lake, NJ
January 2000
Service Engineering

SUBJECT:
Navigation Computer MK2 Phase II; Total Failure

MODEL:
E38, E39, E46

Situation:
After switching the ignition on, the screen of the on-board monitor remains white or black permanently, and no image is displayed.

Both LED's on the Navigation Computer are off, and it is no longer possible to eject the road map CD from the Nav computer drive.

Cause:
Hardware failure in the Navigation Computer caused by the deterioration of the 0.33 Ohm SMD resistor.

Vehicles Affected;
E38, E39, E46 with MK2 Navigation System (SA 609) manufactured from: 05/17/1999 up to 10/04/1999

Correction:
On a customer complaint basis only, replace Navigation Computer with an improved part (p/n 65 90 4 105 062), load with current version of Navigation operating software (CD V12.0 or higher), and recode using DIS/MoDiC version CD 20.0 or later.

IMPORTANT NOTE:
The appropriate map software CD must be ordered from Navigation Technologies, by calling 1-888-628-6277.

When calling the NavTech Hot Line, you have to provide the following information in order to receive a free of charge map CD (special program for service applications only):

1. Personal identification

2. BMW center name, address, and dealer code

3. Affected VIN

4. Appropriate map CD selection (region of the country).

Ordering CD maps without justification (no warranty claim filed), will incur a charge of $127.00 per CD map.





Parts Information





WARRANTY INFORMATION
Parts and labor are reimbursable under the terms of the BMW New Vehicle Limited Warranty.