High Specification Tires - Availability Problems
88BMW03
TO: All BMW Dealer Parts Managers 6/88 I-11 Supersedes I-11
SUBJECT: BMW TIRE ASSISTANCE PROCEDURES dated 5/88
PROGRAM INTENT
BMW automobiles are equipped with high specification, sometimes exclusive, tires which in some instances have been difficult for the retail customer to replace.
For this reason, we have negotiated BMW-Dealer Tire assistance programs so that our dealers might help the retail customer when availability problems are encountered.
Please note that your participation in, and use of, these programs remains voluntary. You may choose to stock some of these tires to better assist your customers.
Available tire assistance programs are as follows:
I Page 2 Uniroyal E-32 7-Series Program
II --> Pirelli E-32 7-Series Assistance.
Phone: Pirelli Customer Assistance 800-327-2442 (From Outside California) and 800-233-2869 (From Within California) -
III Page 2 Michelin Direct Ship Program (New Pricing)
IV Page 4 Tire Company Customer Service Information
V Page 4 Michelin TRX Tires
OBSOLESCENCE STATUS
Tires purchased thru any of these programs are NOT eligible for the obsolescence program.
SHIPPING DISCREPANCIES Please call the Tire Coordinator, except for Uniroyal or Pirelli Tires, as soon as possible regarding any shipping discrepancy or missing order problems. Please have all packing slip, tire order reference number and carrier information at hand when calling, especially the Bill of Lading number. Uniroyal or Pirelli discrepancies are handled directly with the vendors.
BILLING INFORMATION
For the Michelin Program, you will be billed by BMW of North America after you receive the shipment. Prices are subject to change without notice.
***PLEASE REMEMBER THAT BMW OF NORTH AMERICA, INC. RECOMMENDS TIRES OF THE SAME TYPE AND TREAD DESIGN BE ON ALL FOUR WHEELS AT ALL TIMES.
I. UNIROYAL 225/60 VR15 E-32 7-SERIES TIRES
Should you need assistance obtaining a replacement Uniroyal 225/60 VR15 for the new E-32 7-Series, please follow this procedure:
1) Call 1-800-231-5893 (From outside of Texas) Call 1-800-833-5906 (within Texas)
Ask for Karen Davis, Car Dealer Sales Representative
2) Service for both purchase and warranty can be obtained through Karen Davis.
a) Warranties will be handled through the sales representatives in accordance with the Uniroyal limited warranty (See booklet enclosed).
The Procedure Follows:
- Dealer inspects tire for condition
- If fault lies with tire, tire should be measured for tread depth
- The Uniroyal Sales Representative (over the phone) will help define the tire condition and an adjustment will be applied according to policy.
- Replacement tires will be shipped UPS.
- An applicable handling allowance will be issued (by Uniroyal) for each replacement tire shipped.
- Warranty replacement tires will be shipped and billed at customer cost. The representative will have details.
- The dealer will be given the necessary information for return of adjusted tires and Uniroyal standard warranty form (See enclosed warranty form and letter of instructions).
- If tire condition precludes normal warranty procedure, please see enclosed listing of regional Uniroyal service offices. These are available for further assistance.
b) Tires for purchase are also handlects through the sales-representative who will provide current pricing information and make arrangements for shipping.
III. MICHELIN TIRE DIRECT SHIP PROGRAM
The following tires are eligible for this Direct Shipment Program. Michelin Tire Corporation (M.T.C.) does not publish a suggested retail. price.
TIRE DEALER NET
195/60HR - 14 MXVT $113.00
195/65HR - 14 MXVT $121.00
195/65VR - 14 MXVT (available mid-'87) $135.00
195/65 - 14 XMS 100T* $ 96.00
195/70HR - 14 MXVT $104.00
195/70HR - 14 XVST (ind. repl. - no sets) $ 96.50
205/70VR - 14 XWXT $156.70
200/60VR 390 TRXT $140.50
200/60HR 390 TRXMS45T* $110.50
220/55VR 390 TRXVT $146.90
220/55HR 390 TRXMS45T* $118.90
240/45VR 415 TRXT $161.93 (M635CSi)
*SNOW TIRES
HOW TO ORDER:
1. Call or write to the Tire Coordinator:
PHONE: 201-573-7745
ADDRESS: BMW of North America, Inc.
Attn: Tires - Parts Department Montvale, NJ 07645
2. You will need to give:
- Your Dealer Code
- Dealer Name, City & State
- Exact Tire Size Designation & Quantity
- Desired Freight Mode
- Designate Whether Emergency or Stock Shipment!
3. We will give you a tire order control number which will appear on subsequent billing.
SHIPPING INFORMATION
New orders will be given to M.T.C. daily for shipment within 48 hours for emergency shipments, and within one week for stock shipments. M.T.C. will advise us if there is an availability problem, and we would then advise you.
Freight will be prepaid on shipments of ten (10) tires or more (common carrier/truck only).
Orders for fewer than ten tires will be shipped freight collect via common carriers, UPS ground or air shipment may be requested up to six tires (also freight collect). In most cases, M.T.C. will bill BMW NA for the freight costs which will then be billed to you on your BMW Invoice. In the case of UPS shipments, the amount will also appear on your packing slip.
Only two of the 195/70HR - 14XVST tires may be ordered at one time. The XVST tire is being phased out and the limited supply of these is intended for individual road hazard replacement only! If a customer needs four (or five) new tires, please sell him the 195/70HR MXVT.
Air freight shipment may be requested at your expense, but please restrict your carrier choices to UPS - Air, Federal, and Emery.
WARRANTY CONSIDERATIONS
Tires purchased through this program carry the same warranty as original equipment Michelin Tires.
The BMW dealer should refrain from any involvement whatsoever with respect to warranty replacement or adjustment issues. You are cautioned against getting a replacement tire for a customer and then referring them to a Michelin dealer for reimbursement for a suspected defect.
IV. TIRE COMPANY CUSTOMER SERVICE INFORMATION
Should a problem be encountered with tires, please refer to the corresponding manufacturer's address and phone number.
CONTINENTAL TIRE COMPANY Consumer Relations East Coast - (201) 460-0200 West Coast - (415) 651-3121 1200 Wall Street West Lyndhurst, NJ 07071
DUNLOP TIRE COMPANY Customer Service (716) 879-8200 Box 1109 Buffalo, NY 14240-1109
GOODYEAR TIRE & RUBBER COMPANY Consumer Relations Department (216) 796-4940 Akron, OH 44316
UNIROYAL GOODRICH TIRE COMPANY Customer Service (800) 231-5893 (800) 833-5906 - within Texas 7324 Southwest Highway P.O. Box 60871 Houston, TX 77205
MICHELIN TIRE CORP. Consumer Relations (803) 234-5236 Patewood Executive Park P.O. Box 19001 Greenville, SC 29602-9001
PIRELLI TIRE CORPORATION Customer Service (800) 327-2442 (800) 233-2869 - within California 2001 Gateway Place Suite 220 San Jose, CA 95110
V. If you would like to order any Michelin TRX tires that are not covered in our direct shipment program, please follow procedures below:
- Order with your local Michelin Dealer.
- Identify yourself as a BMW Dealer replacing original equipment tires.
- Request an "Emergency Replacement Order".
- Give the name and address of the customer involved.
- Give the BMW model involved.
Dealers who want to prevent customer delays by stocking TRX are encouraged to order in advance as the customer's mileage nears the replacement point. Remember that all emergency replacement orders require the customer's name and address. Please be aware that supply of these tires is limited.