Cell Phone - MMI3G No Download Of Phonebook Entry/List
91 MMI3G+: no download of phonebook entries/call lists to vehicle91 12 55
2027903/2
August 13, 2012.
Supersedes Technical Service Bulletin Group 91 number 11 - 24 dated November 4, 2011 for reasons listed below.
Affected Vehicles
Condition
^ The most recent calls are not shown in the call lists of the vehicle.
^ Call lists are not shown.
^ The phone book (Directory) in the vehicle is not updated.
^ The phone book is not downloaded to the vehicle.
Technical Background
Vehicles with MMI 3G+ are affected (control unit for information electronics 1 - J794 / diagnosis address 5F).
Production Solution
Not applicable.
Service
1. Verify the customers cell phone and software/firmware version is listed on the approved phone list, which may be found at www.audiusa.com/bluetooth.
2. Verify all other phone functions operate correctly, i.e. Bluetooth connection etc.
3. Verify the customers cell phone downloads the phone book correctly in another vehicle.
4. Verify other Audi approved cell phones correctly download the phone book in the customers vehicle.
If all 4 criteria are met, perform a reset of the factory settings for the Directory.
Tip: Inform the customer before the reset that all data in the directory will be deleted. Also, do not use the function "export contacts" to save old data. When re-importing the old data the issue will return.
Proceed as listed below to perform the re-set.
1. Press the "Menu" button on the MMI control panel. Next select "Setup MMI" by pressing the upper right soft key on the control panel.
2. Scroll down until "Directory" is displayed and make that selection.
3. Scroll down until "Factory default settings" is displayed and make that selection.
4. Select yes to confirm the "Factory default settings".
5. MMI will shut down after the re-set is performed. One will need to press the volume button to start the MMI.
6. The customers phone book may now be downloaded.
Warranty
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.