Error Code: XM ANTENNA or XM LOADING Is Displayed (With AcuraLink)

Audio System Symptom Troubleshooting - Error code: XM ANTENNA or XM LOADING is displayed

Error code: XM ANTENNA or XM LOADING is displayed (with AcuraLink)

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connection or loose terminals.
- If you replace the AcuraLink control unit (XM receiver), the AcuraLink must be reactivated by Acura Client Services.
- Check XM radio reception in an open area. Poor reception/interference can be caused by tall buildings, mountains, or high-voltage power lines.

1. Park the vehicle outside with a clear view of the southern horizon.

2. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

3. Do the XM Self-Diagnosis.

Are there other XM error codes displayed?

YES -

Refer to Solution for troubleshooting. If ERROR 14 or ERROR 24 is displayed, go to step 4.

NO -

Go to step 4.

4. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.

5. Check if the AcuraLink control unit (XM receiver) connectors are properly connected.

Are the connectors connected properly?

YES -

Go to step 6.

NO -

Reconnect the connector(s), and recheck. If the error message does not go away, go to step 6.

6. Check if the XM antenna 2P connector is properly connected.

Is the connector properly connected?

YES -

Go to step 7.

NO -

Reconnect the connector, and recheck. If the error message does not go away, go to step 7.

7. Substitute a known-good XM antenna Removal and Replacement, and recheck.

Is the error message gone?

YES -

Replace the original XM antenna Removal and Replacement.

NO -

Go to step 8.

8. Substitute a known-good AcuraLink control unit (XM receiver) AcuraLink Control Unit (XM Receiver) Removal/Installation, and recheck.

Is the error message gone?

YES -

Update the AcuraLink control unit Programming and Relearning if it does not have the latest software. If the software is the latest, replace the original AcuraLink control unit (XM receiver) AcuraLink Control Unit (XM Receiver) Removal/Installation.

NO -

Replace the XM antenna lead.