Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts

NOTE: Make sure the client's phone is compatible with Acura approved. See www.acura.com/handsfreelink for more information.

1. Connect the HDS to the DLC.

2. Clear the DTCs with the HDS.

3. Turn the ignition switch to LOCK (0) and then back to ON (II), or press the engine start/stop button to select the OFF mode and then the ON mode.

4. Check for DTCs.

Are there any DTCs indicated?

YES -

Repair the indicated DTCs.�

NO -

Go to step 5.

5. Check if client's concern is duplicated.

Can the client's problem be duplicated?

YES -

Go to step 6.

NO -

The system is OK at this time. Ask the client to demonstrate the concern.�

6. If the vehicle is equipped with navigation, check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES -

Go to step 7.

NO -

Refer to the navigation system troubleshooting Symptom Troubleshooting.�

7. Pair the client's phone to a known-good vehicle, and try to duplicate the concern.

Can you duplicate the concern?

YES -

Call the HFL call center at 888-528-7876, and inquire if there are any known issues for the concern. If there are no known issues, explain to the client this is a system characteristic and cannot be improved at this time.�

NO -

Substitute a known-good HFL-navigation microphone HFL-Navigation Microphone Removal/Installation (With Navigation). If the concern goes away, replace the original HFL-navigation microphone HFL-Navigation Microphone Removal/Installation (With Navigation). If the concern is still present, substitute a known-good HandsFreeLink control unit Service and Repair.�