Interior - Rear Head Restraint Button Sticks/Falls Out

10-015

June 8, 2010

Applies To:
2009 TL - ALL
2010 TL 2WD - From VIN 19UUA8...AA000001 thru 19UUA8...AAO11262
2010 TL AWD - From VIN 19UUA9...AA000001 thru 19UUA9...AA004827
2010 ZDX - From VIN 2HNYB1...AH000001 thru 2HNYB1...AH501820

Rear Head Restraint Tilt Button Sticks or Falls Out

(Supersedes 10-015, dated May 18, 2010, to revise the information marked by asterisks)

*REVISION SUMMARY

Under WARRANTY CLAIM INFORMATION, the failed part number was changed.*

SYMPTOM

The rear head restraint tilt button sticks inside its housing or has fallen out.

PROBABLE CAUSE

A sustained high temperature in the interior can cause the button's locking tabs to weaken and pop loose from the button housing.

CORRECTIVE ACTION

Replace one or both rear restraint tilt buttons.

PARTS INFORMATION

Rear Head Restraint Tilt Button:
P/N 821 48-TK4-A11ZA (Gray, TL only)
P/N 82148-TK4-A11ZB (Black, TL and ZDX)
P/N 82148-TK4-A11ZC (Ivory, TL only)

TOOL INFORMATION
KTC Trim Tool Set: T/N S0JATP2O14

WARRANTY CLAIM INFORMATION





The normal warranty applies.

*Failed Part: P/N 82148-TK4-A11ZA*

Defect Code: 03217

Symptom Code: 05701

Skill Level: Repair Technician

REPAIR PROCEDURE

1. Move the head restraint to its upright position.





2. Position the KTC trim tool behind the tilt button as shown, and pull out on it to release the button from the head restraint.





3. Locate the slots in the head restraint tilt button hole, then align the slots with the tabs on the new tilt button housing.





4. With the slots and tabs aligned, push the new head restraint button in until you hear a click.

5. Pull out on the tilt button housing to make sure the button is installed securely.





Disclaimer