Symptom Troubleshooting

Symptom Troubleshooting: AcuraLink services do not work

AcuraLink services do not work

NOTE:

- In order for the AcuraLink service to work, the client must have an activated account with XM (receives at least channels, 000, 001, 174, and 247).

- Verify the client account status by calling XM Satellite Radio.

1. Check the No. 15 (10 A) fuse in the under-hood fuse/relay box and the No. 12 (7.5 A) fuse and the No. 18 (7.5 A) fuse in the driver's under-dash fuse/relay box.

Are the fuses OK?
YES - Go to step 2.

NO - Replace the fuse(s), and recheck.


2. Turn the ignition switch to ACCESSORY (I), or press the engine start/stop button to select the ACC mode.

3. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 3 and body ground.

Is there battery voltage?
YES - Go to step 4.

NO - Repair open in the wire(s) between the AcuraLink control unit (XM receiver) and the No. 18 (7.5 A) fuse in the driver's under-dash fuse/relay box.






4. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

5. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 2 and body ground.

Is there battery voltage?
YES - Go to step 6.

NO - Repair open in the wire(s) between the AcuraLink control unit (XM receiver) and the No. 12 (7.5 A) fuse in the driver's under-dash fuse/relay box.






6. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 28 and body ground.

Is there less than 1 V?
YES - Check for loose terminals or poor connections at the AcuraLink control unit (XM receiver) connector A (32P). If the connections are good, substitute a known-good AcuraLink control unit (XM receiver), Acura Link Control Unit (XM Receiver) Removal/Installation and recheck. If the symptom goes away, replace the original AcuraLink control unit (XM receiver).

NO - Check for an open in the wire between the AcuraLink control unit (XM receiver) and body ground. If the wire is OK, check for poor ground at G501. Audio Wire Harness Connector And Harness Locations