Hands Free Link System Troubleshooting

HandsFreeLink System Troubleshooting

NOTE:

- Before doing this troubleshooting, refer to General Troubleshooting Initial Inspection and Diagnostic Overview to make sure the phone is compatible and configured correctly.

- Make sure the phone is Honda approved and configured correctly. Online, go to handsfreelink.com, or call the HFL support desk.

- You must be able to duplicate the client's concern to successfully diagnose the problem.

- Always use the client's phone to successfully diagnose the problem.

1. Connect the HDS to the DLC.

2. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

3. Check for DTCs.

Are any DTCs indicated?
YES - Repair the indicated DTCs, and recheck.

NO - Go to step 4.


4. Try to duplicate the problem or have the client demonstrate the problem.

Can you duplicate the problem?
YES - Go to step 5.

NO - The system is OK at this time.


5. Pair the phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.

Does the phone have the same problem on the known-good vehicle?
YES - Call the HFL support desk to make sure the phone is configured correctly and has the correct software. If the phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved phone being used. Explain to your client that this is a system characteristic. Another phone from the approved phone list may give more favorable results.

NO - Substitute a known-good HandsFreeLink control unit, and recheck. If the problem goes away, replace the original HandsFreeLink control unit. Service and Repair